🎉 Grand Opening Special — Rs. 300 OFF every hour, automatically applied! Ends 11 Oct 🎉 ہر گھنٹے پر خودکار رعایت — کوئی کوڈ درکار نہیں! 🎉 Grand Opening Special — Rs. 300 OFF every hour, automatically applied! Ends 11 Oct 🎉 ہر گھنٹے پر خودکار رعایت — کوئی کوڈ درکار نہیں!
Legal

Privacy Policy

Last updated: 28 October 2026

1. Who we are

Crown Sports Arena 03081135641 ("we", "us", "our") operates this website and mobile app to let customers browse, book, and pay for indoor cricket slots and related services. This policy explains what information we collect, why we collect it, and how we protect it.

2. Information we collect

When you create an account or make a booking, we collect:

  • Your name, phone number, address, and email address
  • A one-time verification code (OTP) sent to your email or WhatsApp to confirm your identity — we do not store passwords
  • Booking details such as date, time slot, duration, and add-ons selected
  • Payment confirmation screenshots you upload to verify a bank transfer
  • Basic communication you send us (e.g. via WhatsApp or contact forms)

We do not use Google Analytics, advertising pixels, or any third-party tracking or analytics tools on this site or app.

3. How we use your information

  • To create and manage your customer account
  • To process, confirm, and manage your bookings
  • To verify payment for your booking
  • To send booking confirmations, OTP codes, and service-related updates
  • To apply loyalty discounts or promotional offers you're eligible for
  • To respond to questions or support requests you send us

4. How we store and protect your information

Your information is stored securely in our database and is only accessible to authorised staff who need it to manage bookings and customer support. Payment screenshots are used solely to verify your transfer and are not shared with third parties. We do not sell, rent, or trade your personal information to anyone.

5. Sharing your information

We do not share your personal information with third parties, except where required by law or to the minimum extent needed to operate essential services (for example, our email or WhatsApp provider used solely to deliver OTP codes and booking messages on our behalf).

6. Your choices

You can ask us to update, correct, or delete your account information at any time by contacting us using the details below. If you delete your account, your booking history may be retained as required for accounting or dispute-resolution purposes.

7. Children's privacy

Our services are intended for users capable of entering into a booking arrangement. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us via WhatsApp or the contact details listed on our homepage.